Find answers to common queries about our tartan trousers, sizing, care instructions, and more. If you need further assistance, feel free to contact us!
What makes our current brown tartan trousers stand out?
Our current trousers stand out because of their smart design and comfort. They have a traditional style with two side pockets, a back pocket, and a zipper with button fastening. With strong belt loops and a polyester lining, each pair is made to measure for comfort.
Do you offer made-to-measure brown tartan trousers?
Yes, we offer made-to-measure options for all our products. Just provide your exact waist and length measurements when ordering. If you’d rather go with a standard size, we also have options from S to XL.
What if the trousers size doesn't fit correctly?
If the sizing error is from our side, we’ll send you a replacement at no extra cost. If the issue is due to incorrect measurements provided by you, we can still arrange an exchange, but a $25 shipping fee will apply.
How much time does a custom product take to arrive?
Custom orders typically take between 12 and 17 days for delivery, depending on fabric availability, design, and location. If you need them sooner, we offer a priority service for $25, with preparation in 2 days and shipping in around 7–9 days.
Can you deliver them internationally?
Yes, we deliver all our products internationally. No matter where you are, you can place an order with us. We partner with trusted couriers to ensure your package arrives safely and on time. Our support team is always ready to assist with any questions.
How should I clean and store a brown tartan trouser?
Wash using cold water on a gentle cycle or have them dry cleaned for the best results. Avoid using bleach and skip the tumble dryer. Let them air dry. Store it hanging in a cool, dry area to help maintain shape and prevent creasing.
What is the return or refund policy for custom products?
Refunds are only available for defective or damaged products. If there’s a problem, contact us within 5 days of delivery for a full refund. After 5 days, refunds aren’t offered, though you can still request a replacement. No returns are accepted after 30 days. A valid purchase receipt and clear photos of the issue are required.