Received an item that doesn’t fit or is not suitable? No problem, our exchanges and returns policies are designed to make that as easy as possible.

We’re happy to exchange most items if they are the wrong size or color, but unfortunately engraved or custom-made items cannot be exchanged or refunded unless a manufacturer’s fault is found with them

  • Only items received in a defective or damaged condition will be eligible for exchange.
  • We do not offer refunds on customised, tailor-made, or clearance items.
  • Exchanges must be requested within 7 days of receiving your order.
  • Items must be returned in their original condition and packaging, unworn and unused.
  • All return shipping costs are the responsibility of the customer.
  • We recommend using a trackable delivery service for any returns.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your exchange.
  • Exchanges are subject to availability and may take 10–15 working days to process.
  • No refunds will be issued for incorrect measurements provided by the customer.
  • Terms & Conditions apply.

Overseas:

To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.

Combine Shipping:

If you are thinking of exchanging something,  remember that you can combine the replacement item with any other items you may wish to purchase, and only pay shipping for the combined order.

Returns:

If you would like to return an item for a refund, please send it back to us at the following address, including the following information:

  • Your order number
  • Why the item is being returned
  • If the item is faulty in any way