Find answers to frequently asked questions about our products, custom orders, sizing, delivery times and care instructions here. We’re here to help you choose the perfect tartan trousers, care for your items, and provide any additional information you need for a great shopping experience.
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We offer 5000+ in-stock tartans, including popular choices like Black Watch, Royal Stewart, and Dress Gordon. We also provide custom tartans upon request, allowing you to create a unique look for any occasion.
Yes! Our top priority is providing custom sizing to ensure the perfect fit for each customer. Whether you need a specific waist size or length, we tailor your trousers to match your exact measurements. We also offer standard sizes from small to extra-large, giving you a variety of options to find the right fit.
If the size doesn’t fit due to our mistake, we’ll replace it at no additional cost. However, if the incorrect size is due to your measurements, you can request an exchange, but you have to pay a $25 shipping fee. Contact us immediately to resolve your replacement issue.
Yes, our trousers have a lightweight inner lining for extra comfort. The lining keeps you energetic, warm, and feels soft on the skin. These trousers are made to be stylish, long-lasting, and relaxed for every occasion.
Yes! Our tartan trousers are made with eco-friendly materials and processes. We use acrylic wool and safe dyes to reduce harm to the environment. We also follow ethical production methods.
Tartan trousers should fit comfortably around the waist and hips, with a tailored yet relaxed feel. The length can vary depending on the style—traditional cuts may have a straight leg, while modern fits can be slimmer. For the best fit, ensure you measure accurately around the waist and legs before ordering.
When selecting your perfect tartan, consider key factors like colors that suit your style, pattern size that fits your body shape, significance such as clan or regional heritage and purpose like warm, lightweight or strength of product. Our team is happy to guide you in finding the perfect tartan trousers.
To get the perfect size, measure your waist size, hip size, thigh size, knee size, and leg length carefully. Use our size guide for help. If you need a custom fit, provide your exact measurements, and we’ll make your trousers.
Yes, we offer tartan trousers for both children and women. Our collection includes a variety of sizes and patterns to suit different needs. Whether you're looking for something traditional or more modern, we have options that will fit comfortably and look great for any occasion.
Tartan trousers are a versatile wardrobe piece, perfect for both formal and casual occasions. They can be styled elegantly for weddings, Highland gatherings, and formal events, or dressed down for everyday wear with a smart jacket or knitwear. Their timeless appeal makes them a standout choice for those who appreciate classic Scottish heritage with a modern touch.
Yes! We give discounts for large orders and special events like weddings or team uniforms. The more you buy, the more you save. Contact us before ordering, and we’ll give you the best deal. Discounts depend on order size and fabric choice.
We plan ahead for busy seasons like Christmas! Our team works extra hours, and we hire more staff to pack and ship orders quickly. We also keep extra stock of popular items. This helps us handle more orders without delays. Most orders still arrive on time, but if delays happen, we’ll update you.
Yes, to care for your tartan trousers, dry-clean them properly to protect the fabric quality. Store them on a hanger to maintain their shape. Keep them away from direct heat or sunlight to protect the material from colour loss. Iron on a low heat setting and use a cloth between the fabric and the iron.
Absolutely! You don’t need Scottish heritage to wear tartan. Tartan is for everyone and can be made for style, tradition or special events. Choose the colors and styles you love – tartan is about fashion and fun, not just heritage.
We ship all orders from the United States and Europe using FedEx, UPS, Royal Mail, or DHL for safe and reliable delivery.
Yes! We offer worldwide shipping, ensuring our products reach customers everywhere. No matter where you are, you can enjoy our high-quality tartan trousers and other items. We work with trusted carriers to ensure safe and timely delivery. For more details, feel free to contact our team.
Yes! We offer free shipping on orders over £150. Free shipping applies to standard delivery only and is available for both domestic and international orders. Express delivery has extra costs. Check our shipping policy for more details.
Your most recent shipping address is automatically saved to your Happy Tourist Store account. During checkout, this default address will appear, but you can easily edit it if needed before completing your order.
If you need to change your shipping address after placing an order, contact our customer service team as soon as possible. We can update your address within 2-3 days. Please provide your order details and the new address for fast actions.
Yes, you can track your order once it’s shipped. We will send you a tracking number via email. Enter the number on our website or the courier’s site to see your package’s journey. If you have any questions about your order, feel free to contact us.
Our normal delivery time for custom orders is 12–17 days, depending on factors like fabric availability, order complexity, and location. If you need your order quickly, we offer a rush processing option for an additional $25. With this service, your order will be processed within 2 days and delivered to you in 7–9 days. This waiting time ensures that each trouser is made with care and attention to detail, providing these tartan trousers with high-quality craftsmanship and a comfortable fit.
Refunds are only available for defective or damaged products. If you receive a defective/damaged item, notify us within 5 days of delivery for a full refund. After 5 days, refunds are unavailable, but you may request a replacement. Requests for refunds or replacements won't be accepted if made after 30 days. Please provide proof of purchase and photos of the defect.
We accept a variety of payment methods like Visa Debit, Credit Card, Mastercard, and PayPal. Additionally, we offer secure online payment options to ensure easy and safe transactions.
Yes, you can make purchases without signing up. Simply add your items to the cart, enter your details during checkout, and complete the order. However, signing up gives you access to order updates, new special offers, and our loyalty programme for extra benefits in the future.
Yes! It is a common misunderstanding that a PayPal account is required to make payments through PayPal. In reality, you DO NOT need one, although we strongly recommend signing up to enjoy the added ease of use.
You will receive your refund within 7–10 business days after we process your return. The time depends on your payment method or bank processing time. We process refunds quickly! Check your email for updates.
If you encounter any website issues, first try refreshing the page or checking your connection. If it still doesn't work, contact our customer support team immediately, and we will be happy to help resolve the problem. Let us know the issue you're facing, and we will work to fix it as soon as possible.
If you can't find the answer in our FAQs, we'd love to hear from you! Just email us at info@tartantrousers.co.uk and we'll be happy to help.