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FREQUENTLY ASKED QUESTIONS
Find answers to common queries about our tartan waistcoats, sizing, care instructions, and more. If you need further assistance, feel free to contact us!
Yes, they are linked to Scottish heritage and clan tradition. Each tartan pattern often represents a specific Scottish clan or family. Wearing it is a way to show pride in your roots and to honour the history and culture connected to your family or region.
Use a soft measuring tape and start with the neck just below the Adam’s apple. Measure shoulder to shoulder across the top. Then measure around the chest and waist, keeping the tape snug. Finally, measure back length from the base of the neck down to mid-back, near your knuckles.
Yes, we offer tailored sizing for all tartan products to ensure a perfect fit. Simply provide your exact measurements when placing your order. If you prefer, you can also choose from our standard size options (S to XL). Custom sizing is great for getting the exact length or chest width you need.
If the sizing error is on our part, we’ll replace the product at no extra charge. If the issue is due to measurements provided by you, an exchange can still be made, with a $25 shipping fee applied.
Custom orders typically arrive within 12 to 17 days. This timeframe may vary depending on fabric availability, design complexity, and where you live. For urgent orders, we offer a fast-track option for $25. With this, your order will be ready within 2 days and delivered in approximately 7 to 9 days.
Yes, we provide worldwide delivery for all products. Our trusted courier partners help ensure secure and timely arrival. If you need details about international delivery, our support team is happy to help.
To care for your product, gently hand wash or dry clean it to keep its colors bright. Avoid using hot water or strong detergents. Always air dry flat and store it in a cool, dry place. This helps the fabric stay fresh and last longer.
Can I get a refund for my damaged product?
Refunds are available only for faulty or damaged products. You must contact us within 5 days of delivery to request a refund. After this period, only replacements will be considered. No claims are accepted after 30 days. Please include proof of purchase and clear images of the fault when submitting your request.